As a valued customer of Friends Key Holder UK, we want to ensure that you have a seamless shopping experience with us. In this article, we'll walk you through our returns policy, refunds process, and delivery information to help you make informed decisions when shopping on our website.

Returns Policy

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At Friends Key Holder UK, we understand that sometimes you may need to return an item to us for various reasons. We're happy to offer a 30-day returns guarantee, allowing you to exchange or receive a refund for your purchase within 30 days of accepting the goods. Please note that the item must be in perfect condition, with no damage to products including original packaging and remain in a saleable condition.

To initiate the return process, please contact us via email at 'email address' within 30 days of accepting the goods. We'll provide you with a returns form and instructions on how to proceed.

Refunds

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Once we receive your returned item, we'll process your refund within 7 working days. Please note that we don't refund your original postage cost, so please factor this into your decision-making process when returning an item to us.

Delivery Information

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At Friends Key Holder UK, we're committed to providing a convenient and reliable delivery service. For customers in the UK, our standard delivery option takes 10-28 working days, while smaller items are usually delivered within 2-7 working days. We'll notify you immediately if there's any delay in the delivery process.

For international orders, please be aware that import taxes will be added to your product at checkout, and you may need to pay additional taxes when receiving your parcel. All parcels are fully insured, so if you do receive damaged goods, please report it within 72 hours of signature day to avoid any issues with the claim process.

Additional Delivery Information

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We'd like to remind our customers in Cornwall, Devon, Scotland, and Ireland that there may be additional postage costs due to their location being outside our standard delivery zone. For large furniture items, we offer a white glove service, where our couriers will deliver your item to any room of your choice.

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If you have any questions or concerns about our returns policy, refunds process, or delivery information, please don't hesitate to contact us on 01780 435060. We're always here to help and provide a solution to any issue that may arise.

By understanding our returns policy, refunds process, and delivery information, we hope you'll feel confident in shopping with Friends Key Holder UK. Thank you for choosing us as your trusted partner for all your key holding needs!

Friends key holder uk